Last updated: July 28, 2026
Twinko AI Ltd. (the “Company") attaches great importance to maintaining the privacy of its customers and website users. This privacy policy is formulated in full accordance with the requirements of the Protection of Privacy Law, 5741-1981, the regulations enacted thereunder, and the guidelines of the Privacy Protection Authority in Israel, and has also been adapted to comply with the strict standards of the European Union's General Data Protection Regulation (GDPR). The purpose of this policy is to lay out for you what personal data is collected by the Company, how it is used, and how you can control this information. If you do not agree to the terms of this privacy policy, you are not obligated to accept them, but you may not access or use the website and the services. Use of the website constitutes implied consent to the terms of the privacy policy below.
By the very act of accessing and using the website, you confirm that you have read, understood, and agreed to be bound by the terms of this privacy policy. You acknowledge that the privacy policy is a binding contract between you and the Company, even though it is electronic and not physically signed by you, and it governs your use of the website and the services.
Contact details and service purchasing: When a user chooses to leave their details on the website for purposes of expressing interest, purchasing services, or making a general inquiry, we collect the following data: first name, last name, company name, company registration number (for a corporation), email address, and contact telephone number. The data is provided of the user's own free will.
Information from the Client Portal: For existing clients, operational and professional data related to their projects are collected, including execution stages, progress status, business goals set with the Company's team, and any other information entered by them in the secure area.
Automatic technical information (including Cookies): In order to operate and secure the website, we automatically collect information such as Internet Protocol (IP) addresses, usage and browsing patterns, and information about the operating system and browser. This information is also collected through cookies.
We collect and process your information for purposes based on legal obligations to provide the requested services (including for the purposes of anti-money laundering and customer identification policies), and in full compliance with all legal obligations solely for the limited uses specified below, as well as to improve the services offered to you and other users presently and in the future, and to offer you suitable services. It should be clarified that compliance with our statutory obligations may override the user's interests and rights to privacy and confidentiality.
We use the information we collect or receive for the following purposes only: (a) to provide the services offered on our website; (b) marketing and promotional communication in accordance with the law; (c) sending administrative information to the user; (d) enforcing our terms, conditions, and policies; (e) responding to legal requests and preventing harm.
The provision of services may include the use of artificial intelligence (AI) mechanisms to improve our user experience. This use may include, inter alia, processing the information provided by you, except for that which is not visible to other users, to generate or suggest introductory matches between users in order to assist in the acquaintance process. The AI systems may analyze the information you provide to deliver these services and for this purpose solely.
Any information processing using AI is performed under strict supervision and the implementation of confidentiality measures, subject to laws concerning the use of artificial intelligence and the maintenance of confidentiality.
In accordance with Section 11 of the Protection of Privacy Law, 5741-1981, it is hereby clarified that there is no legal obligation upon you to provide the personal information detailed above, and its provision is dependent on your free will and consent. The information you provide will be kept in the Company's databases and will be used for the purposes specified in this document.
At the same time, and regarding users to whom the GDPR regulations apply, the Company acts as a "Data Controller" and processes the collected information based on the following legal grounds:
Lawful Basis under the GDPR / Purpose of Processing and Use of Information:
Processing necessary for the performance of a contract (Contractual Necessity) and/or a legitimate interest in providing quality service to interested clients. — Contacting, responding to information requests from interested clients, and managing negotiation procedures prior to purchasing services.
Performance and execution of existing contractual obligations with the client. — Operating the registered Client Portal, making project data accessible, and detailing execution stages and goals.
The Company's Legitimate Interest in analyzing website performance and its security. — Performing analysis, generating statistics, and tracking website usage to improve the service and adapt technologies.
Explicit Consent from the user. — Operating a direct mailing system - sending marketing materials, value propositions, and updates from experts on behalf of the Company.
The website uses digital identifiers, cookies, and similar technologies - such as cookies, pixels, tags, beacons, SDKs (hereinafter: "Cookies"), inter alia, to collect statistical data regarding the use of the website, to verify details, to adapt the website to personal user preferences, for information security purposes, fraud prevention, and more.
Cookies, generally and briefly, are text files that the user's browser creates at the command of the Company's computers. Some cookies will expire when the user closes the browser or the relevant application, and others are saved on the memory of the user's device or computer.
The Company uses 3 types of cookies as detailed below:
Operational Cookies: These cookies are required for the basic functioning of the website and the service, and without them, the user may experience difficulties in using the website.
Analytical Cookies: These cookies collect information about how the website is used, in order to test the effectiveness of various options on the website, by collecting data and user usage patterns.
Marketing Cookies: These allow the Company to show the user advertising based on an analysis of the user's browsing habits, including by third parties.
The cookies on the website are mostly on behalf of the Company alone, however, as will be explained below, there are also cookies on behalf of other companies; the use these companies make of the cookies is subject to their privacy policies and terms.
Use of the website, across any of the different types of cookies, may require the use of cookies on the user's computer and the embedding of web beacons in advertisements.
If the user does not wish to receive cookies, they can avoid this by changing their browser settings in accordance with the type of browser they are using.
Important - Please remember that blocking cookies may impair the use of the website and the service, or other websites.
In order to provide our services at the highest level, the Company uses subcontractors and third-party service providers. Information sharing is carried out only to the extent that it is necessary and essential.
Accordingly, the Company may transfer personal information and data to third parties providing infrastructure for it, such as hosting companies, cloud storage services, analytics providers, and professional mailing platforms. The user acknowledges that the website's hosting servers and other third-party systems may be located abroad, outside of Israel or outside the European Economic Area (EEA).
In any case where an international data transfer is performed as stated above, we ensure that it is carried out under standard and strict protection mechanisms as required by the GDPR regulations. Among other things, measures are taken such as signing standard contractual clauses of the European Union (Standard Contractual Clauses) or relying on countries recognized as providing an adequate level of protection (Adequacy Decisions).
In addition, we may disclose your information where we are required to do so by law in order to comply with applicable law, governmental requests, a judicial proceeding, a court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). We may also disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Information Security and Database Management: The personal information collected will be stored in the Company's databases (including those legally registered, as required). The Company takes technical and organizational measures to secure the information in accordance with the Protection of Privacy Regulations (Information Security), 5777-2017. At the same time, the storage and transmission of information over the internet can never be completely secure, and the user is aware of the risks involved.
Data Breach: In the event of a data leak or unauthorized intrusion into the Company's systems that could constitute a real risk to users' privacy, the Company will act to report the incident to the competent authorities and the relevant users, in accordance with the requirements of Israeli privacy protection laws and regulations, and/or GDPR provisions.
Retention Period: We will retain your personal information for the period necessary to achieve the purposes outlined in this document, or as required by law (such as tax and auditing obligations that may require data retention for up to 7 years).
The services on the website are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that such information has been collected without guardian consent, we will take steps to delete it from our systems as soon as possible.
Under Israeli privacy laws (including Sections 13 and 14 of the Protection of Privacy Law regarding the right to review and amend) and GDPR requirements, you are granted comprehensive rights regarding your personal information held by us. These rights include, but are not limited to:
Right of Access: The right to request to review your personal information held in the Company's databases, and to receive a copy of it.
Right to Rectification: The right to require us to correct erroneous data, delete inaccurate details, or complete incomplete information about you.
Right to Erasure / "Right to be Forgotten": The right to demand the complete deletion of your personal information from our systems, subject to legal exceptions where we are obligated to continue retaining it.
Right to Restriction of Processing: The right to require us to suspend the processing of your data in certain circumstances.
Data Portability: The right to request the transfer of your data to another organization, in a structured digital format.
Subject to obtaining your explicit consent (or to the extent permitted by any other applicable law), the Company shall be entitled to send you from time to time messages, updates, professional content about the experts on behalf of the Company, marketing offers, as well as "advertisements" as defined in Section 30A of the Communications Law (Telecommunications and Broadcasting), 5742-1982 (the "Spam Law"). The advertisements may be sent to you via email, text messages (SMS), automatic dialing systems, or instant messaging platforms.
It is hereby clarified that you have the full right to withdraw your consent at any time and demand the removal of your details from the Company's marketing mailing list. The refusal (removal) notice shall be given in writing and executed in one of the following simple ways of your choice:
Clicking on an "Unsubscribe" link appearing at the bottom of every mailing message sent to you;
Sending a reply message to the sender containing the word "Remove"; or
Sending a direct removal request to the email address of the Company or the Privacy Officer indicated in this document.
Upon receiving the removal request, the Company will act as soon as possible, and within the timeframes established by law, to remove your details from the aforementioned mailing list.
The Company may update and change the privacy policy from time to time. In the event of material changes, we will publish a notice regarding this on the website. Continued use of the website following the publication of the changes will indicate your agreement to the updated policy.
The Company attaches great importance to overseeing privacy protection and compliance with domestic and international regulations, and has therefore established and appointed a Data Protection Officer (DPO) within its organization. Should you have any questions, a request to exercise one of your aforementioned rights, or any concern related to the way your information is managed, you are invited to directly contact our Data Protection Officer using the details below:
Name of the Company's Privacy Officer: Chen Asa
Direct email address of the Officer: legal@twinco.ai