Terms of Service

Welcome to the Twinco website (the “Company" or "Twinco"). This document regulates the legal relationship between the Company and the users of its website and the various services offered on it.

The following Terms of Use apply to the use of the Twinko website ("the Site"). The Site is an online platform that provides comprehensive and general information about the Company's services, displays reviews from various customers, and offers the user the opportunity to review the details of the consultants and experts working in the Company or in cooperation with it.

By merely entering, accessing, and using the Site (including browsing it, leaving details, or using the customer area), you declare and confirm that you have read, understood, and that you agree to and accept all the Terms of Use and the Privacy Policy detailed in this document in full. If you do not agree to these terms, in whole or in part, you are not authorized to make any use of the Site's services, and you must immediately cease any access or browsing of it.

These Terms of Use constitute a binding agreement between the Company and you, the user of the Site, whether you are an individual or using the Site on behalf of an organization or company. These Terms of Use do not derogate from any contract and/or Terms of Use that you are required to sign as part of an engagement between you and the Company arising from the purchase of the service.

The Company does not guarantee that access to the Site will be possible from any device and/or software versions and/or browsers that are not updated and/or are unsupported, and makes no representation whatsoever regarding the compatibility of the Site with different devices or different operating systems. The Company reserves the right, at its sole discretion and/or due to technological development, to discontinue support for existing and/or previous versions of operating systems.

The user may use the Site for the purposes detailed in these terms and in accordance with the rules detailed below. The Site may not be used in any other manner or for any other purpose, without the express prior written consent of the Company. The Company hereby grants the user a limited, personal, non-exclusive, and non-transferable license (except in the cases permitted as detailed below in these terms) to use the Site, including accessing, downloading, sharing content, and using such content, all as detailed below.

The aforementioned license does not permit the user to engage in any illegal activity on the Site, including uploading prohibited, illegal, or inappropriate content to the Site, including pornographic content, content that encourages racism or unlawful discrimination, or that is contrary to the law, or whose publication is contrary to the law or that encourages illegal activity. The aforementioned license does not constitute permission to abuse the Site, or any act that does not fall within the scope of the Site's purposes as defined by the Company above.

The Company takes measures to secure information and operates in accordance with accepted standards. However, as is known, the storage and transmission of information by electronic means, including via the Internet, can never be completely secure, and whenever the user provides information to the Company, particularly via the Internet, the user does so with the knowledge of the risks involved in transmitting information in this way.

The Terms of Use below are formulated in the masculine gender for convenience purposes only, and they refer, of course, to women as well.

For the purpose of using the Site as detailed in these Terms of Service, and for the purpose of contacting the Company, the user will be required to leave personal details such as: first name, last name, (or in the case of a company: company name and address), email address, and phone number. The Company may determine, from time to time, additional or other means of identification during registration. The user must provide only correct, accurate, and complete details, and the user hereby confirms the accuracy of the details provided. Incorrect details may prevent the user from using the service and, if necessary, thwart contact with the user. The user's data will be saved in the Company's database. There is no legal obligation to provide the information, however, failing to provide the details may harm or thwart the Company's ability to provide the user with the services subject to this agreement. The Company will not make any use of the user's details, except in accordance with the Privacy Policy, which appears at https://twinco.ai/privacy-policy/ and constitutes an integral part of these Terms of Use, and for the purpose of granting and improving the services provided through the Company or the Site as detailed below.

As of this time, the Site does not constitute an e-commerce platform and does not include an online, direct mechanism for purchasing services (E-commerce). However, the Company reserves the exclusive right to change this format and add online purchasing functionality in the future; insofar as the Company determines that a certain service will involve a fee, it will be possible to use these services only after completing the registration process, providing the requested details during it, and after arranging payment.

The Site includes (or will include in the future, should the Company so choose) a dedicated and secure area (Client Portal) that allows existing clients of the Company, following formal engagement and the signing of service agreements, to log into the system using dedicated user details. In this area, clients will be able to transparently track their professional information, including viewing details about their specific project, tracking execution stages, detailing targets (KPIs), progress metrics, and deliverables related to the provided service, all at the Company's discretion and as decided from time to time.

To enter the aforementioned client area, the user will be required to open a user account ("User Account"), using a username and password that will be defined during the registration process ("Login Details").

The user bears sole responsibility for maintaining the confidentiality of the Login Details. The Company shall not be held liable for any damage caused by data loss, its exposure, or unauthorized access to the account as a result of negligence in securing the aforementioned Login Details.

The Company may cancel the User Account or disallow the user from using the service at its absolute discretion. Without derogating from the above, the Company may cancel the user's registration for the service, or block their access to the User Account, in any of the following cases:

If, upon registering for the service, the user intentionally provided false details.

If the user violated the terms and restrictions detailed in these Terms of Use.

If the user committed an act or omission that harms or may harm the Company or any third parties, including other users or subscribers, and/or clients or suppliers of the Company.

If the user used the services to attempt to commit an illegal act according to the laws of the State of Israel, or an act that appears on its face to be illegal as stated, or to enable, facilitate, assist, or encourage the commission of such an act.

If the user took any action that would prevent others from joining the service or continuing to enjoy the service in any way whatsoever.

If the user provided the username and password assigned to them upon registration for the use of a third party or granted a license to use their User Account to a third party, not in accordance with these Terms of Use.

In the case of paid services - if the credit card in the user's possession has been blocked or restricted from use in any way.

If the user has an unpaid financial debt to the Company, despite the regular date for its payment having passed.

As part of the use of the client area, it may be possible for the client to upload content, documents, or data. The user declares and warrants that they hold all intellectual property rights and copyrights in the content uploaded by them, and that its uploading does not infringe upon the rights of a third party. The Company bears no responsibility for the content uploaded by users, and the sole responsibility for backing up the content and for damages arising from it applies to the user.

The Company shall be entitled, but is not obligated, to review or monitor user content. The Company is entitled (but is not obligated, and insofar as it does not do so, this will not constitute an assumption of responsibility or recognition of any liability) to refuse to publish, or immediately delete any content uploaded to the Site at any time it finds that these Terms of Use have been violated or that you have committed an act or omission that harms or may harm the services provided on the Site, its users, the Company, or anyone on its behalf.

The Site does not display commercial advertisements from third parties (No Ads). However, the Company may operate a direct mailing system and send advertisements on its behalf to customers and users who have left their details. Sending such messages will only be done subject to receiving lawful consent and in accordance with the provisions of Section 30A of the Communications Law (Telecommunications and Broadcasting), 1982. Expanded legal details regarding the issue of direct mailing and the right of removal constitute an integral part of the Privacy Policy detailed in https://twinco.ai/privacy-policy/

The services on the Site are provided for use "AS IS". The Company does not guarantee that the Site will operate continuously, without faults, errors, or interruptions. The Company will not bear responsibility for any damage, direct or indirect, caused to the user as a result of technical faults, communication disruptions, hardware or software failures, cyberattacks, or any event not under the direct control of the Company, including strikes, Force Majeure, or faults in the systems of third parties providing services to the Site.

The Company is entitled at any time, and at its sole discretion, at any time and without the need for any explanation, to stop or suspend the operation of the Site, partially or fully, to correct or change its nature and content, including design, characterization, method of operation, or threshold requirements for using the Site, even if the user has started using it, and all this whether regarding the user or generally (including temporary or permanent blocking of use), and is entitled to request any information to confirm use, all in accordance with and subject to its sole discretion. In any such case, even if it is not a discontinuation of service due to a violation by the user, or anyone on their behalf, of the Terms of Use, the user will not be entitled to any compensation or financial refund whatsoever from the Company or anyone on its behalf, as any use of the Site is a license that can be revoked at any time and the user is aware that they may not detrimentally alter their position in reliance on the license. Insofar as the discontinuation or suspension of services as stated is under the control of the Company, the Company will make every effort to notify users of this a reasonable time in advance.

The Site may include links to external websites as well as information or content provided by third parties (including profiles and information published by external consultants and experts). The user is aware of and agrees that all information appearing on the Site is provided AS IS, while the Company does not regularly monitor these contents and does not guarantee their reliability, accuracy, completeness, or currency. Reliance on any information, advice, or third-party content appearing on the Site (without verification during a consultation meeting with a Company representative) is done at the user's sole responsibility, and the Company will not bear any liability for out-of-pocket expenses, damage, or loss caused due to this reliance or due to navigating to the websites referred to by the links.

Without derogating from the generality of the aforementioned exemptions of liability, it is hereby clarified that the maximum liability of the Company, its officers, and employees towards the user for any damage, claim, or legal cause of any kind whatsoever, shall in no case exceed the total amount actually paid by the user to the Company (if paid) during the 12 months preceding the event subject to the claim. If no such amount was paid, the Company's liability will be limited to a nominal sum of 100 ILS.

All intellectual property rights on the Site and/or related to it, including but not limited to: source code, databases, graphic design, user interface and user experience (UX/UI), algorithms, textual and visual content, trademarks and logos whether registered or not, domain name, and explicitly the information presented under the experts on the site are exclusively owned by the Company (or third parties who granted the Company a lawful license). No information from the Site may be copied, reproduced, distributed, published, publicly displayed, or used for any commercial purpose without obtaining the express prior written consent of the Company.

Without derogating from the generality of the above, no computer application or any other means, including software such as Crawlers, Robots, etc., may be activated or allowed to be activated for the purpose of searching, scanning, copying, or automatically retrieving content from the Company's application. Including this, such means may not be created and used to create a compilation, collection, or database that will contain content from the Company's applications. Content from the Company's applications may not be displayed inside a Frame, visible or hidden, without receiving prior written approval from the Company. Content from the Company's applications may not be displayed in any way - including by means of any software, device, accessory, or communication protocol - that alters their design or removes any content from them and particularly, but not only, in advertisements and commercial content.

Without derogating from the above, the Company does not claim ownership of user content; however, uploading user content constitutes confirmation that the user owns all rights to them and that they are authorized to upload them to the Site. Insofar as the user is not the creator or owner of the rights in the user content uploaded to the Site as stated, uploading the contents constitutes confirmation that they are uploaded under a lawful license from the rights holder, permitting the uploading of the contents to the Site and their use within the framework of the Site's services.

The user undertakes to indemnify the Company, its employees, managers, or anyone on its behalf for any damage, loss, loss of profit, payment, or expense (including attorney's fees and legal costs) caused to them, directly or indirectly, due to the violation of these Terms of Use by them, or due to any claim or lawsuit by a third party in connection with unauthorized use made on the Site or the uploading of infringing content.

The Site uses digital identifiers, cookies, and similar technologies - such as cookies, pixels, tags, beacons, SDKs (hereinafter: "Cookies"), among other things, in order to collect statistical data about the use of the site, to verify details, to adapt the site to personal user preferences, for information security purposes, fraud prevention, and more.

Cookies, in general and briefly, are text files that the user's browser creates according to a command from the Company's computers. Some cookies will expire when the user closes the browser or the relevant application, and others are saved on the memory of the user's device or computer.

The Company uses 3 types of cookies as detailed below:

Operational Cookies: Cookies required for the basic functioning of the site and service, without which the user may experience difficulties using the site.

Analytics Cookies: These cookies collect information on how the site is used, in order to examine the effectiveness of various options on the site, by collecting data and user usage patterns.

Marketing Cookies: Allow the Company to show the user advertising based on an analysis of the user's browsing habits, including by third parties.

The cookies on the site are mostly on behalf of the Company alone, however, as will be explained below, there are also cookies on behalf of other companies. The use these companies make of cookies is subject to their privacy policies and terms.

The use of the Site, in each of the different types of cookies, may require the use of cookies on the user's computer and the embedding of web beacons in advertisements.

If the user does not wish to receive cookies, they can avoid this by changing the browser settings, in accordance with the type of browser they are using.

Important - It should be remembered that blocking cookies may cause impairment to the use of the site and service or to other websites.

The Company works to adapt the Site to the Equal Rights for Persons with Disabilities Law, 1998, and the regulations enacted pursuant to it, in order to provide an equal and accessible service to all customers. For further information, you can review the accessibility statement published on the Site.

Severability: Insofar as it is determined by a competent court that any provision of these terms is illegal or unenforceable, this shall not affect the validity of the remaining provisions, and that provision will be enforced to the maximum extent permitted by law.

Assignment: The Company is entitled to assign or transfer its rights and obligations under these regulations, in whole or in part, to any third party whatsoever without the need to obtain the user's consent (including in the case of a merger or acquisition). The user is not entitled to assign, transfer, or pledge their rights under these regulations without receiving prior written consent from the Company.

Only the laws of the State of Israel shall apply to this agreement and to the use of the Site. Exclusive jurisdiction in any dispute arising from the use of the Site or related to these terms shall be vested in the competent courts in the Tel Aviv-Yafo district.

The Company is entitled to make any amendment and/or change to these Terms of Use at its sole discretion and without the need for prior notice. It is the user's responsibility to stay updated from time to time on the Terms of Use. Continued use of the Site constitutes agreement to any such update or change.

For any question, technical support, or inquiry regarding the Company's services and these Terms of Use, we would be happy to be at your service. You can contact us in the following ways:

Customer Service Email: Chen Asa

Phone: +972-58-657-7761

Company Office Address: legal@twinco.ai